Notice to Patients
 

This is a brief summary of what you will find during your visit at Franklin County Rural Health Clinic. Please, Contact our main office if you have any questions.

1- When you arrive at the clinic, you will be welcomed at the reception desk where you will be asked for your insurance card and photo ID, which will be copied and returned to you, and to fill a registration form. In the case that you had downloaded the form and fill out ahead of time, please give forms to receptionist at that time.
For urgent care services, no appointments are required and walk-ins are welcomed for most minor illnesses and injuries.
Also, at that time you will be asked for your insurance co-payment or self- payment as necessary

2- Once done at the desk, you will proceed to the waiting room area where you wait to be called by a Licensed practical nurse or medical assistant, who will check your vital signs and record information about your illness or injury

3- Once done, you will have a minimal wait for a Physician, Physician Assistant or Nurse Practitioner, who will examine you, and then discuss your diagnosis and provide any prescriptions you may need or directions for follow up.

4- On your way out, you will be checked out by the receptionist and schedule follow up if necessary.

If you have any questions about whether we can treat you, please call FCRHC, please note that we cannot give medical advice over the phone. We will need to see you in person to assess your condition and provide you with the proper treatment specific to your needs.

 

 
MISSION STATEMENT

The dedicated healthcare professionals at Franklin County Rural Health Clinic (FCRHC) strive to provide high quality care to all who live, work or visit this region. Our promise to you is to deliver impeccable services with compassion, kindness, timeliness, efficiency, and above all excellence in medical care to every patient at every encounter.
CODE OF CONDUCT

We will make all patients feel welcomed.
We will put patients' interests first and foremost.
We will adhere to the highest standards of professional integrity and personal ethics.
We will meet all commitments in a timely manner and exceed expectations whenever possible.
We will grow our business with our employees' and our communities' best interests in mind at all times.

HOURS OF OPERATIONS


Monday-Friday: 8am-7pm
Saturday: 8am-5pm
Sunday: Phone consultaton for emergency
Sunday phone number: (833) 537-8222
Office: (903) 537-8222
Fax: (903) 537-8223
Email: info@fcrhc.com
506 Hwy 37S
Mt. Vernon TX 75457